When will I receive my items?
Orders are processed promptly after payment confirmation. Shipping times vary depending on product availability and destination. Once your order ships, you will receive a confirmation email with tracking details to monitor delivery progress. Delivery times may vary for certain locations due to carrier schedules or external factors. If you have not received your order within the estimated delivery window, please contact us at contact@treevaro.com and our support team will assist you.
You can track your order using the tracking link provided in your shipping confirmation email. Once your order has been dispatched, tracking information will be sent to the email address used at checkout. If you need additional assistance tracking your package, please contact us at contact@treevaro.com and our support team will be happy to help.
We accept major credit and debit cards, including Visa and MasterCard. All payments are securely processed to ensure your information is protected during checkout.
We currently ship orders within the United States only. At this time, we do not offer international shipping.
If you experience any issues while using our website, please contact us with details about the problem so our support team can assist you promptly. You can reach us at contact@treevaro.com.
If you encounter an error while placing your order, please contact us with a brief description of the issue. Our support team will review the problem and assist you as quickly as possible. You can reach us at contact@treevaro.com.
If you notice an error in your shipping address, please contact us as soon as possible at contact@treevaro.com. If the order has not yet been processed or shipped, we will do our best to update the address. Once an order has been shipped, address changes may no longer be possible. In such cases, we will provide further guidance based on the carrier’s policies.
If a package is marked as “undeliverable” and returned to us, we will contact you promptly to confirm the correct shipping details and arrange reshipment. We will cover the reshipping cost to ensure you receive your order without additional charges.
You may request a return within 90 days of delivery. Returned items must be unused and in their original condition and packaging. If you receive a damaged or defective product, please contact us promptly so we can assist you. To initiate a return, please email us at contact@treevaro.com with your order details.
For exchange requests, please contact us at contact@treevaro.com with your order details. Our support team will review your request and guide you through the exchange process.

If your item arrives damaged or defective, please contact us promptly with your order number and photos of the issue. Once verified, we will arrange a replacement at no additional cost whenever possible.

In some cases, a return may not be required. If a replacement is unavailable, we will offer a refund or an alternative solution.

We sincerely apologize for any inconvenience. If you receive an incorrect item, please contact us at contact@treevaro.com with your order number and details of the issue. Once confirmed, we will arrange to send the correct item and provide a return label if a return is required. We will cover any applicable shipping costs related to the error.

We provide dedicated customer support and are happy to assist you with any questions regarding your order or products.

📍 Address:
6630 New Nashville Hwy, Smyrna, TN 37167, USA

✆ Phone:
+1 (615) 629-4381

✉ Email:
contact@treevaro.com